Things You Need to Know
We founded Ari Anna with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Ari Anna accepts items for *store credit only*. We do not issue refunds or cancel orders.
Shipped returns must be postmarked within 7 days of the item being delivered to you due to transit time for it to get back to us. Additionally, we are not responsible for return shipping costs.
WE WILL NOT ACCEPT A RETURN IF ITEM:
Shows evidence of wear or has been washed
Does not have an Ari Anna tag
Was purchased with a store credit (partially or full)
Underwear, lingerie, or swimwear bottoms (including one pieces and sets).
Is an accessory or shoes
Is a bathing suit
Any item purchased at 20% off or higher
Is a sale item
To START a return please contact us at firstname.lastname@example.org providing your name, order #, and names of the item(s) that will be returned. Once we have received the item, we will let you know within 2 business days if your return has been accepted. We will process your return within 5 business days and email you a store credit in the original amount (minus shipping, taxes and/or any discounts used) of your purchased item.
Damages and issues
Please inspect your order upon reception and contact us at email@example.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. All damaged items must be postmarked within 3 days of report (we will provide a shipping label).
Ari Anna is not responsible for lost or stolen packages once tracking information shows us that the package has been delivered. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.